Austrian Airlines is the flag carrying airline of Austria, and a subsidiary of Lufthansa. The airline is a member of Star Alliance, and a member of the “Miles & More” frequent flyer programme. With a hub at Vienna International Airport, Austrian Airlines benefits from a location bang smack in the heart of Europe. They fly to 130 destinations worldwide, connecting east and west.
How to Check In
With Austrian Airlines you can check-in remotely (online or by mobile) or you can check in at the airport (at the check-in desk or self service kiosk). Online and mobile check-in open 36 hours before departure, and closes an hour before departure. You can choose a seat at check-in if you haven’t already pre-booked one. Austrian Airlines also have an app for Android and iPhone which you can use instead of their mobile site.
Baggage Allowance and Fees
Free baggage allowance depends on route and class of travel. Economy travellers can bring one bag weighing up to 23kg, while business class travellers can bring two bags weighing up to 32kg each. HON-Circle members, Senators STAR Gold Card holders, and holders of a Frequent Travelers card are entitled to bring extra luggage. You can bring additional baggage for a fee. Bags weighing up to 23kg and measuring up to 158cm cost €75 (around £60) on European journeys and €150 (just over £120) on intercontinental flights. Bags that exceed the 158cm measurement cost €175 (about £140) on European flights and €350 (about £280) on intercontinental. Heavier bags, measuring no more than 158cm and weighing between 24kg and 32kg, are charged at €125 (just over £100) on European flights and €250 (about £200) on intercontinental flights. If the bag is larger than 158cm the rate jumps to €225 (about £180) on European flights and €450 (around £361) on intercontinental trips.
Seating – Leg Room, Choosing Seats
You can pre-select a seat up to 48 hours before departure. This costs €10 (just over £8) on short and medium haul flights, or €25 (just over £20) on long-haul. Legroom is fairly generous. On Austrian Airline’s widebody jets, economy passengers benefit from a 30” seat pitch. This rises to 31-33” on Boeing 777-200 flights. Business passengers get a whopping 60” seat pitch, although this drops to 40” on the Boeing 777-200.The narrowbody jets have a 30” seat pitch, and the turboprops has 30” seat pitch.
Meals, Snacks, Drinks
Short haul economy passengers can pre-book a hot meal via the DO&CO a la carte menu, for €15 (just over £12). Light dishes are also available, as well as a complimentary beverage service. Short haul vBusiness class and long haul economy passengers benefit from a complimentary DO&CO meal, as well as a complimentary beverage service. Long haul business class passengers receive a three course DO&CO meal, as well as a complimentary drink service (including alcohol). They also have a choice between ten specially selected Austrian coffees.
Austrian Airlines won a bronze award for punctuality in April 2014. On average, they have a performance rating of 76%