Malaysia Airlines is the flag carrying airline of Malaysia. After experiencing three periods of unprofitability, the airline has recently embarked on a Business Turnaround Plan designed to improve the airline’s service and encourage people to fly with them.
Malaysia Airlines isn’t afraid to court controversy, and has introduced ‘child free zones’ on many of its aircrafts. Infants are banned from the first class cabin on the MAS Airbus A380s, while children under the age of 12 are refused entry to the upper deck economy section on the same craft. It’s worth noting that the main economy floor has plenty of family friendly facilities, such as extra toilets and a separate entrance.
As well as being a member of the oneworld Alliance, Malaysia Airlines also have two of their own frequent flyer programmes. The first, Enrich, is designed with frequent fliers in mind while the other, Grads, is designed especially for students.
If you’re planning a trip to the land down under, you could be flying with Malaysia Airlines. They’re one of the top carriers on the “Kangaroo Route”, connecting Europe with Australia. They also offer a range of transpacific routes from Kuala Lumpur to Los Angeles, perfect if you’re planning a round-the-world trip.
How to Check In
As well as counter based check in, Malaysia Airlines also offer a range of self-service check in options. Online check-in opens 48 hours before departure and is open up until 90 minutes before departure. Web-to-mobile allows someone else to check in for you, and sends the boarding card straight to your phone: very handy if you’ve left for the airport and have forgotten to check in personally! Alternatively, you can check in via mobile by visiting flymas.mobi and a mobile boarding card will be sent via text message. Both of these options have the same availability as online check-in. If you’re travelling from Kuala Lumpur International Airport, Kuching International Airport, or Kota Kinabulu International Airport you can use the FastCheck Kiosk. This allows you to check in and print your boarding pass, and is available from 48 minutes before boarding up to an hour before boarding for international flights. Domestic travellers have an extra 20 minutes to play with, with check in closing 40 minutes before departure. The final option is checking in at the MHkiosk iPad terminals, which are available at the Malaysia Airlines Ticket Office, Kuala Lumpur City Air Terminal, and Kuala Lumpur Central Station. These kiosks send a mobile boarding pass to your smartphone, and is available from 48 hours to 90 minutes before departure.
Baggage Allowance and Fees
First class passengers can bring two pieces of luggage weighing a total of 50kg, business class passengers can bring two pieces weighing 40kg in total, and economy class passengers can bring two pieces weighing up to 30kg in total. Members of Enrich can bring extra luggage: Platinum members can bring 100% extra luggage, Gold members can bring 50% extra, while Silver members are entitled to an extra 5kg. Likewise, Grads members can bring an extra 10kg of luggage.
Seating – Leg Room, Choosing Seats
Economy class seats have fairly generous leg-room, with a seat pitch of 32-34”. In Business Class passengers can expect anything from a seat pitch of 45” to an ultra generous 74”. First Class passengers benefit from 89” so plenty of room to stretch out. Seats are allocated at check in, but if you’re fussy about where you sit you can choose a preferred seat. This costs a small fee if you do it when you book, or you can risk it and book your favourite seat for free when you check in online.
No extra fees apply
Meals, Snacks, Drinks
Free meals are served on all flights. First and Business Class travellers benefit from the ‘Chef-on-Call’ menu, which features 25 gourmet dishes which differ based on route. These must be pre-ordered 24 hours in advance, and are only available on flights to and from Kuala Lumpur. Economy travellers can upgrade to the MHGourmet menu, which features a range of Western and Japanese favourites. You can also order cakes in advance if you’re flying on a special occasion like your birthday or anniversary.
Malaysia Airlines has a pretty good punctuality record, with 77% of flights arriving on time in 2013.