Hawaiian Airlines: Check In, Seat Assignment, Leg Room and Other Fees

Check in is simple.  24 hours before departure, you can check in online (and with web checkin you can prepay baggage fees).  In Honolulu, you can even do a drive-in check-in.  You can use a kiosk at the airport.  And, you can always check in at a counter – which you must do if your journey has special circumstances, such as traveling with pets.

Seat Assignments and Leg Room:

Seat width and pitch depend on the aircraft and the class. 

• ATR- 42: Coach – width 17 inches, pitch 31 inches
• Airbus 321neo: First Class - width 18 inches, pitch 45-46 inches; Extra Comfort – width 17.3 inches, pitch 36-37 inches; Economy – width 17.3 inches, pitch 31-32 inches
• Airbus 330-200 v1: First Class - width 19.5-20.5 inches, pitch 45-46 inches; Extra Comfort – width 18 inches, pitch 36 inches; Economy – width 16.5-18 inches, pitch 31-32 inches
• Airbus 330-200 v2: First Class - width 19.5-20.5 inches, pitch 76 inches (becomes a bed); Extra Comfort – width 18 inches, pitch 36 inches; Economy – width 16.5-18 inches, pitch 31-32 inches
• Boeing 717-200: First Class - width 18.5 inches, pitch 37 inches; Economy – width 18 inches, pitch 30-31 inches
• Boeing 767-300ER: First Class - width 18.5 inches, pitch 42 inches; Economy – width 18 inches, pitch 32 inches

You can purchase a Preferred Seat for a small additional fee.  The one-way fee for flights to neighbor islands cost $10; the one-way fee for flights to North America cost $50.  Different fees apply for international travel.

You should be able to select your seat up to 24 hours before departure.

Hawaiian Airline: Service on Board, In-flight Entertainment and Meals

In-Flight Entertainment Tablets are available on flights between Hawaii and North America with plenty to amuse: movies, TV shows, games and ten hours of battery life.  Complimentary for those in business or first class, and available for a fee (credit card only) for those in economy.

Dining options are designed to give your taste buds the experience of the islands and the meals are complimentary.  If you want a vegetarian option, contact Hawaiian Airlines at least 48 hours before departure; the same is true if you want a meal for a child.  Also, you can always bring your own food if you have particular needs or preferences.

Hawaiian Airlines Pet Policy

Hawaiian Airlines understands that your animals are part of your ‘ohana (family) and welcomes them aboard.  Some restrictions, to safeguard your pets, the other passengers, and even other animals, apply.

Hawaii has no rabies.

No matter how you wish to transport your animal, please alert Hawaiian Airlines at least 48 hours before your departure.

For flights within the state of Hawaii, you need not provide a health certificate.  For flights to/from North America you need a health certificate not greater than 14 days old for the initial journey, and less than 30 days old for the return journey. Other destinations may have other requirements.

Pets in the Cabin

• Carriers must be no larger than 16 x 10 x 9.5 inches
• Carriers must be soft-sided
• The carrier must be large enough for the animal to move comfortably
• The weight of the animal plus the carrier may not be greater than 25 pounds
• Passengers with a pet may not sit in the bulkhead, in emergency rows or in rows next to emergency rows
• Pets in the cabin are not accepted in the First Class cabin on all North America flights as well as additional flights

Pets as Checked Baggage

• You must check in using the counter, so that the kennel, the animal, and the paperwork can be inspected
• You should check in an hour earlier than general check in.
• Pets may not be checked if they are short-nosed, as these animals may have difficulties breathing. Cat breeds include Burmese, Exotic shorthair, Himalayan and Persian.  Dog breeds include boxers, bulldogs, pugs, Pekingese and many others.
• Pets may not be checked on international flights or on flights to/from New York City.
• During the hotter months (April 15 through October 15), pets may not be checked on flights to/from Las Vegas, Phoenix, Sacramento and San Jose.

Service Animals

• Service animals are permitted on Hawaiian Airlines flights but there are some restrictions.
• If the service of the animal is not evident, documentation may be required.
• Service animals need to be in a place that does not block the aisle. A passenger may purchase an extra seat for their animal.
• Service animals may be refused if they are unusual or exhibit threatening behavior
• Service animals are prohibited on flights of more than eight hours unless a way can be provided for them to relieve themselves
• Make arrangements with Hawaiian Airlines at least 72 hours before departure, and arrive for check in at least an hour before the usual time.
• Service animals are subject to the same health requirements imposed by Hawaii, especially for entrance into Hawaii.