Fairmont Empress Hotel

0.49 miles from city center

Room options

Location

9.3

Great location

Hotel environment was exquisite. The outside of the buildings is superb. Memorable experience in a top place to visit.

Good to know

Check in from:16:00
Check out before:11:00

Hotel description

A stay at The Fairmont Empress places you in the heart of Victoria, within a 5-minute drive of British Columbia Parliament Building and Maritime Museum of British Columbia. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has facilities measuring 22600 square feet (2100 square meters), including conference space. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a cruise ship terminal shuttle.

Reviews

Provided by TrustYou

8.9
Very GoodBased on 10167 reviews

Excellent romantic hotel. Close to Beautiful City. Good for sightseeing and located near shopping areas. Fantastic service. Awesome vibe.

8.9
Very GoodBased on 10167 reviews

Professional service. Nice building. Friendly atmosphere.

Excellent romantic hotel

Top 3% in city

Excellent luxury hotel

Top 4% in city

Excellent wellness hotel

Top 6% in city

Location
9.3

Great location

Hotel environment was exquisite. The outside of the buildings is superb. Memorable experience in a top place to visit.

Service
8.9

Fantastic service

Help desk was able to fix it. Waitress apologized. Front desk apologized again.

8.9
Very GoodBased on 10167 reviews

Excellent romantic hotel. Close to Beautiful City. Good for sightseeing and located near shopping areas. Fantastic service. Awesome vibe.

8.9
Very GoodBased on 10167 reviews

Professional service. Nice building. Friendly atmosphere.

Vibe
8.7

Awesome vibe

Apologized everything. Lobby was Devine. Exquisite decor.

Amenities
8.0

Great amenities

Conference facilities were also exceptional and exceeded our expectations. Lobby was Devine. Property was impeccable.

Breakfast
7.5

Tasty breakfast

The breakfast buffet was ample and delicious. Service breakfast was delicious. Morning breakfast was superb.

Room
7.2

Great room

Impeccable and spacious 7th floor room. Phone properly. Impeccable service and amenities.

WiFi
5.3

Regular internet service

Complimentary wi-fi for guests. Internet was included. Charger of laptop to be plugged.

Value
4.8

Value for money could be better

Were charged Wi-Fi. Double charged for the stay. Was charged for an upgrade.

Comfort
4.8

More comfort would be nice

To the noise of the garbage bins. Duvet was ripped. White noise it was horrific.

Rates from all sites

Total price for 1 night, 2 guests, 1 room

Amenities

Food & Drink

Internet

Concierge

Business

Health & Fitness

Room service

General

Garden, ATM machine, Laundry, Smoking areas, WiFi, Shops, Elevator, Wedding facilities, Multilingual staff, Non-smoking, Safe deposit box

Parking & Transportation

Airport Shuttle, Limousine, Parking, Valet parking

Policies

Express check-out, 24-hour Front Desk Service, Express check-in

Leisure

Spa, Sauna, Massage

Food & Drink

Restaurant, Bar

Health & Fitness

Fitness Center, Pool, Bicycle rental

Internet

WiFi, Internet access

Services

Concierge, Room service, Baby-sitting, Currency exchange, Luggage storage

Business

Conference facilities, Business center, Meeting facilities

In the rooms

Safe deposit box