Once you arrive at your destination airport, renting a car can be one of the easiest and enjoyable parts of your North American travel experience. According to the J.D. Power 2018 North America Rental Car Satisfaction Study, customer satisfaction with airport-based rental car companies is at a record high.
Rental car companies have ensured that travelers have the best range of vehicles available for the lowest price. Below you can find information on the top car rental companies in the United States.
Customer Satisfaction with Airport-Based Rental Car Companies
The latest J.D. Power Rental Car Study is based on responses gathered from 12,068 business and leisure travelers who rented a vehicle at an airport location.
The index ranking is based on a score taken from a 1,000 point scale. It includes satisfaction with price, customer service, and the vehicles themselves.
|Car Rental Company||Customer Satisfaction|
Enterprise takes the cake with overall customer satisfaction. For the fifth year in a row, it’s ranked the highest of all the car rental companies in the study. Although Enterprise’s daily rate is higher than the average car rental rate, the company has reduced other additional charges, like for drivers under the age of 25.
Enterprise Rent-A-Car has almost 6,000 locations across the United States. It is part of the largest rental car company in the world, which owns and operates more than 1.5 million vehicles.
Hertz Car Hire has more than 90 years’ experience in car and van rentals. Additionally, there are more than 1,600 airport locations across the United States.
The company offers a great “NeverLost” GPS program with access to an online trip planner. You will also have access to downloadable city guides that are useful for travelers, especially when driving in more remote locations. Find out more about Hertz when you search for the best car rental deals with Skyscanner.
National Car Rental is highly rated for customer service and has a wide variety of vehicles to rent. National is particularly good for business travelers with special rates available for companies of any size. Points from air miles programs including Delta SkyMiles and American Airlines AAdvantage can be used towards your car rental with National.
Avis offers car rental services across the United States and North America, with pick-up and drop-off points at major airports and key tourist locations. Avis is highly rated for its friendly and efficient staff. Before you travel, you can search for car rental promo codes that can lower the overall cost.
Avis is also very business-friendly. Small business can get up to 30% discount for a company car rental when you register for their business program.
Compare car rental companies to find the right vehicle and deal for you. Look out for offers from Alamo, which is considered one of the top car hire options in the United States. It’s part of the same group that operates Enterprise and National. Cars on offer range from economy cars to premium SUVs.
Not only are their daily rates usually lower than other rental cars, but they also offer uncapped mileage. As with other car rental companies, Alamo charges extra for multiple drivers. However, their prices tend to be cheaper for additional drivers.
Thrifty is an American car rental company that offers cheap car deals across the United States. The fleet of vehicles available includes Dodge, Jeep, Nissan, Kia, Mitsubishi, Ford, and Buick. Thrifty cars are all under three years old with less than 50,000 miles on the odometer.
There are more than 300 conveniently located Thrifty car rental sites across the United States, including many at or near the airport. Thrifty is a subsidiary of The Hertz Corporation.
One of the cheapest car rental companies in the United States, Dollar offers everything from economy cars to larger pick-ups and vans. The company is known for its generous customer rewards programs. Dollar offers faster booking and other incentives for business travelers. U.S. Dollar Car Rental locations include Las Vegas, Miami, Phoenix, Salt Lake City, and New York.
Budget offers great value for travelers in the United States looking for a car rental that fits their budget. Their Budget Business Program account offers savings up to 30% off for small businesses. Popular rental locations include New York, Las Vegas, Los Angeles, and Orlando. Budget allows travelers to earn reward and discounts from partner airlines and hotels when you rent a car. Affiliate frequent flyer programs include American Airlines AAdvantage, JetBlue TrueBlue, and Southwest Rapid Rewards.