Contact Southwest Customer Service in the United States
For questions relating to your flight, call Southwest Customer Service from the United States by dialing 1-800-I-FLY-SWA (1-800-435-9792). Specific enquiries relating to baggage can also be made on this number, or you can make comments regarding your flight experience after your trip.
If you would prefer to ask your travel questions in Spanish, you can call Southwest on 1-800-VAMONOS (1-800-826-6667).
To contact Southwest Rapid Rewards Customer Service, dial 1-800-445-5764.
Southwest Customer Service: Useful Numbers
After you have booked your cheap flights with Southwest, you can keep in touch with the airline from destinations outside of the United States. Call these numbers if you would like to speak to a customer service representative.
- In Aruba 588-2900
- In Bahamas1-855-202-3403
- En Bahamas (en Español)1-855-202-3402
- In Belize 0-800-0078684
- En Belice (en Español) 0-800-247-5463
- In Costa Rica 0-800-012-1916
- En Costa Rica (en Español) 0-800-012-1917
- In Dominican Republic 1-800-751-9039
- En República Dominicana (en Español)1-800-751-9038
- In Grand Cayman1-844-670-7914
- En Gran Caimán (en Español)1-844-670-7990
- En Jamaica (en Español)1-800-425-8089
- En México (en Español)01-800-083-1178
Other Ways to Contact Southwest
You can contact Southwest Customer Service through methods including:
- Write to the airline by posting a letter to:
P.O. Box 36647-1CR
Dallas, Texas 75235
- Send a tweet to the Southwest Twitter account @Southwestair
- Send a message to the Southwest Facebook page.
- Email a message via the Southwest customer contact page.
Southwest Customer Service Frequently Asked Questions
To save you time, here’s some answers relating to Southwest customer service commonly asked questions that you may find useful.
How many bags can I carry on, and do Southwest charge for checked luggage?
Carry-on items are limited to one travel bag plus one smaller, personal item. You’re allowed to have two checked pieces of baggage per ticket, with some size and weight limitations.
I left something on a Southwest plane. Can I get it back?
If you realize that you left an item onboard the plane, notify a Southwest Airlines Customer Service Agent before leaving the airport. If you’ve left the airport, contact the airport’s lost and found. Provide detailed information regarding the item and they will assist you to retrieve it.
What are the baggage size restrictions for Southwest flights?
Southwest Airlines limits carry-on bag dimensions to 10 x 16 x 24 inches.
The maximum weight for checked luggage is 50 pounds and maximum size is 62 inches (length + width + height) per check piece of luggage. Overweight items from 51 to 100 pounds and oversized items in excess of 62 inches but not more than 80 inches will be accepted for an overweight and oversize baggage fee of $75 per item.
How can I arrange for a child to travel on a Southwest flight as an Unaccompanied Minor?
Children ages five through 11 traveling without an accompanying passenger age 12 or older are designated as an Unaccompanied Minor on Southwest flights. There is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. Unaccompanied Minors may only travel on nonstop or direct flights.
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