The Ritz-Carlton, Cancun

The Ritz-Carlton, Cancun

9.714 reviews
Ranked #3 in Cancun hotels
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  • 9.8
    Luxury Travelers
  • 6.5
  • 6.0
    Family Travelers
  • 5.5
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Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
1 (888) 271-2681Edit info
Located in Cancun, this beachfront resort is near Luxury Avenue. Additional attractions include La Isla Shopping Mall.

Dining options at The Ritz Carlton, Cancun include a restaurant and a

... Read more
bar/lounge. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a children's pool, a spa tub, a sauna, and a fitness facility. The property's full service health spa has beauty services. This 5.0 star property has a business center and offers small meeting rooms, audio visual equipment, and business services. High speed Internet access is available in public areas. This Cancun property has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Wedding services and tour assistance are available. Guest parking is complimentary. Additional property amenities include a poolside bar, valet parking, and a concierge desk.

There are 365 guestrooms at The Ritz Carlton, Cancun. Beds come with premium bedding. Bathrooms feature separate bathtubs and showers, phones, makeup/shaving mirrors, and bathrobes. In addition to CD players, guestrooms offer multi line phones with voice mail. 32 inch flat panel televisions have satellite channels, video game consoles, and pay movies. Air conditioned rooms also include minibars, blackout drapes/curtains, irons/ironing boards, and clock radios. Guests may request hypo allergenic bedding and wake up calls. A nightly turndown service and housekeeping are available. Cribs (infant beds) and rollaway beds are available on request.


Additional fees and deposits may be charged by the property at time of service, check in, or check out.


Swimming Pool
Fitness Center
Spa Services
Internet Access
Laundry Services
Business Center
Meeting Rooms
Airport Transfer
Air conditioning
Connecting Rooms

Member Reviews(14)

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Miravet, Spain

The tackiness of this part of Cancun seems a world away within this RC, with a lovely stretch of beach and a very pleasant pool. People attending the Club Room for cocktails seemed to be very thirsty.

Recommended for:Luxury Travelers
Hillsborough, California, USA

It is hard not to give this hotel a five star. The staff is outstanding. The views amazing. The food very good. But by Ritz standards (where the bar is high) there were a frequent let downs. Front desk frequently forgot requests eg they were offering insect repellant to all guests because of Zika and never did. They didn't know what the Ritz Kids plans were and said they would follow up and never did. Had an amazing time. Lovely hotel but not one I would come back to.

Recommended for:Family TravelersFoodiesLuxury Travelers
Detroit, Michigan, USA

This is truly an amazing hotel. I can assure that you will be making plans to get back there before you leave.

The staff is outstanding and very sincere. I love to hear them say "it's my pleasure" because they mean it.

The food is fresh and delish. the breakfast buffet is out of this world. Something for everyone. Try to stay on the Club level. It's a hotel within a hotel. The staff on the Club floor are the best.

Recommended for:FoodiesLuxury Travelers

Excellent Accommodations! Looking out the balcony, in the center of this hotel with the ocean view, was absolutely beautiful!

Los Osos, California

I really like the Ritz-Carlton Cancun. I mean REALLY like it. If I weren’t trying to maintain some type of professional composure I would dare say I love it. I’m the kind of guy who likes either really bare-bones, economical hostels or over-the-top opulence. The Ritz obviously embodies the latter. Something about polished marble floors, dark teak wood decor and gold framed portraits of Victorian era dead people floats my boat. That’s not to say this lovely hotel doesn’t have the most modern amenities en suite. Of course there are gorgeous pools and seaside palapas, it’s Cancun after all. But once you step indoors you are kind of transported back to a time when you might have arrived at the lobby in a horse and carriage.

If you are feeling especially adventurous the bar offers test flights of premium tequila, you know, to keep it real.

Atascadero, California

This hotel was very elegant. Typical Ritz traditional ambiance and furnishings. The two large doors opened into a very cool, beautiful lobby. The elegant chairs, chandeliers, fancy carpet, and drapes made quite an impression. I cruised through the bar with the ocean view and noticed the two fine dining restaurants. I actually liked the fact that this wasn’t a traditional “all inclusive” type resort, and you didn’t have to sport a bracelet to prove you belonged there eating or drinking. It is more of a high class, traditional hotel, as opposed to a party atmosphere. Refreshing change for me personally. I loved the marble floors in the room, separate shower enclosure, and soft robes provided to wear while lounging in the perfectly cool room. The ocean view room, and quiet hotel was a welcomed change to some of the usual Cancun party resorts.

Los Gatos, California, USA

Right on the beach, beautiful rooms, great service. I stayed in a room with a balcony that overlooked the water and it was beautiful!

Mexico City, Mexico

Este hotel de super lujo está ubicado en el corazón de la zona hotelera de Cancún. Nunca me había hospedado en un hotel de este tipo, pero sin duda creo que debes hacerlo al menos una vez en la vida para consentirte al máximo. Y es que además del excelente servicio y de que el staff está todo el tiempo pendiente de tus necesidades, las habitaciones e instalaciones en general son apabullantes. Mi habitación parecía un verdadero palacio, impecable y finamente decorada con amenidades de marcas internacionales y una cama comodísima. Para darle rienda suelta a la vacación decidí tomar un masaje en su spa con un tratamiento inspirado en la cultura maya. Recomiendo totalmente una visita a su club de playa. Si viajas con pequeños el Ritz Carlton Cancún tiene un programa interactivo desarrollado especialmente para ellos con el que se divertirán muchísimo. Las almas foodies como yo también encontrarán paz pues el hotel tiene un Centro Culinario que incluye restaurantes de alto nivel reconocidos por los Cinco Diamantes AAA como The Club Grill y Fantino.

Recommended for:WellnessLuxury Travelers
Minato, Japan
Florianópolis, Brasil
Des Moines, Iowa
Recommended for:Luxury Travelers
Recommended for:Luxury Travelers
Beverly Hills, California
Recommended for:Luxury Travelers

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Internet Access
  • Computer station
  • WiFi (surcharge)
  • iPod docking station
  • Wired high-speed Internet access (surcharge)
Dining & Drinks
  • Poolside bar
  • Beach bar
  • Breakfast available (surcharge)
  • Coffee shop or cafe
  • Coffee/tea in common areas
Fitness & Recreation
  • Tours/ticket assistance
  • Concierge services
  • Shopping on site
  • Tennis on site
  • Beach towels
  • Beach umbrellas
  • Beach cabanas (surcharge)
  • Pool sun loungers
  • Children's pool
  • Pool umbrellas
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Sauna
  • Spa services on site
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • In-room massage available
  • Airport transportation (surcharge)
  • Limo or Town Car service available
  • Parking (limited spaces)
  • Valet parking (surcharge)
  • In-room accessibility
  • Accessible bathroom
Traveling with Children
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Children's club
  • Supervised childcare/activities (surcharge)
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Pets not allowed
Services & Conveniences
  • Hair salon
  • Luggage storage
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Smoke-free property
  • Elevator/lift
  • Safe-deposit box at front desk
  • Multilingual staff
  • Free newspapers in lobby
  • Business center
  • Wedding services
  • Conference space
  • Porter/bellhop
  • Gift shops or newsstand
  • Conference center
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Deep soaking bathtub
  • Premium bedding
  • Hypo-allergenic bedding available
  • Turndown service
  • Rollaway/extra beds (surcharge)
In-Room Dining
  • Minibar
  • Room service (24 hours)
  • Coffee/tea maker
Media & Technology
  • Phone
  • Cable TV service
  • LCD TV
  • Pay movies
  • Daily housekeeping
Other Room Amenities
  • Air conditioning
  • In-room climate control (air conditioning)
  • Blackout drapes/curtains
  • Slippers
  • Bathrobes
  • Connecting/adjoining rooms available
  • Iron/ironing board
  • Balcony or patio
  • Desk
  • In-room safe
  • Free newspaper
  • Soundproofed rooms
Property Info
  • Total number of rooms - 365
  • Number of floors - 9
  • Year Built 1993
The Ritz-Carlton, Cancun

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