Sandals Negril Beach Resort & Spa

2.01 review
Ranked #48 in Negril hotels
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Norman Manley Boulevard, Negril 167, Jamaica
1 (888) 271-2681Edit info

Member Reviews(1)

Staten Island, New York State, USA
First to Review

We stayed at this property at the end of May. Yes it is beautiful and The entertainment was great. The room we had was spacious and a Nice location.
We was celebrating our 15 year anniversary, and decided to splurge by paying extra for a butler service.
As someone that has stayed at many all inclusives,
butler service is a great service to offer but at sandals Negril was not worth it. They assign you two Butler's to share of the day or split shifts. Orlando one of the Butler's seemed really nice but was never around when needed. The other Butler GWayne he always seemed to try and put one over us. Like he was doing us the favor. When it was simply his job to serve and help us. He lied to me three times and argued with me a few times. He made it seem so hard to get a reservation for dinner. But always seemed like he worked it out and he worked so hard getting us what we needed. (would like everyone to know there was hardly anyone in the restaurants so how hard can it be to reserve and make a reservation).
I also believe that they should have informed us about events going on at the resort. To allow us to make the choice if we would like to observe or participate. We Missed certain shows and events (we should've been told about).
While on the beach, we were constantly bombarded by locals offering to sell us drugs & along the lines of marijuana, special brownies, cigars and went as far as asking us if we would like crack or cocaine. On the first day at the beach, we sitting amongst many people extremely close is where the Butler place us. There was a couple right in front of us smoking cigarettes being extremely loud and rude. My husband and I do not smoke and he also has asthma; So we got up and went back to our room. And felt very confined to our patio.

Not enough Reggae music, I expected to be inundated with Bob Marley. Before we got to the resort, we payed to have the private beach dinner we were not on the beach he was stuck in the garden under Gazebo. It wasn't as private as we would have liked. The mosquitos were plentiful (but of course the resort can't control that) we left the dinner early because of the stray cats and mosquitoes. The Wi-Fi wasn't the best, but it was serviceable for posting pics or browsing the internet, but if you want to stream, the free Wi-Fi is not the way to go.The last day Internet was down.
So disappointed on my last day that I decided to book an appointment for a massage and they ended up never showing. Then when they called and canceled on me, (45 minutes later) saying they could not accommodate me.
Overall, I was truly disappointed in the lack of inattentiveness and the lying from our butler.
The resort was beautiful & the view was spectacular. It rained every day (which they have no control) but it did rain in our room! Right before the entrance of the bathroom and the floor would get slippery so we left a towel down on the floor against the wall throughout the week, to be careful not to slip.The staff at the resort would ignore my questions and give me a blank stare as if I were from a different planet . In addition, The staff appeared to have preferential treatment for African American guests, as they were not attentive to others. Worst customer service I have experienced. Needless to say, I will never go back.

This resort was average or below average at a premium price. Bars ran out of stuff daily (crown, mint, limes, lemons etc;) and some of our friends actually saw them dilute the liquor bottles with water after the bars had closed down, which explains why I was able to drink so much and still function. All I wanted was some kahlua for coffee but they refused to give me any until the bar opened even though they were in the bar stocking it. Several bars had espresso machines but they didn't use them and were not open until like 10:30am and then would always say it was being cleaned or was out of coffee. Basically they were just lazy and didn't want to deal with it. The pool was not kept clean in my opinion. They require you to be ready in the lobby to go to the airport like 5 hours or more before your departure flight only to sit in the airport forever. I was highly disappointed and would not visit again. Also, this resort is too close to the main road and you can hear road noise from inside the resort. I can only state, I had a good time absolutely amazing husband and friends, but I do not plan on visiting another sandals resort as it was not a good one.
We will definitely not return to Sandals Negril.

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Sandals Negril Beach Resort & Spa

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