How to contact Southwest Airlines All the customer service numbers you need

Looking to contact Southwest Airlines before or during a trip? We have all the information on getting through by phone or otherwise.

Whether you have a quick question or your travel plans hit a snag, it should be easy to contact Southwest Airlines. The carrier is one of the highest rated in the US for customer service. There are multiple customer care numbers, including specialized lines for Rapid Rewards members, group travel, and even international calls. Consider this your one-stop resource for connecting with Southwest Air customer service quickly and easily to manage your flight, solve a problem, or just get some answers.

How to contact Southwest by phone

There are actually dozens of Southwest support phone numbers, differing by need or the country where the call is originating so that you can get in touch with the airline from destinations outside of the United States. Here’s a list of lines you can call before, during, and after your trip to speak to a customer service representative. They’re toll-free unless noted, and be aware that it may be better to use a landline for some international phone numbers.  

Calling before or during your trip

Get answers to questions before you take off or while you're traveling.

General questions
1-800-435-9792

Automated flight information
1-888-792-8747

Rapid Rewards
1-800-445-5764

Getaways by Southwest™
1-833-792-4899

Existing hotel reservations
1-888-850-3958
1-866-938-1297 (en español)

Group travel services
1-800-433-5368

Teletypewriter (TTY)
1-800-533-1305

Woman outside looking down at her phone

Calling Southwest when you're abroad

If you're in one of the countries below, use a local phone to reach a Southwest representative directly from these numbers.

Calling from Aruba
588-2900

Calling from Bahamas
1-855-202-3403
1-855-202-3402 (en español)

Calling from Belize
0-800-0078684
0-800-247-5463 (en español)

Calling from Costa Rica
0-800-012-1916
0-800-012-1917 (en español)

Calling from Dominican Republic
1-800-751-9039
1-800-751-9038 (en español)

Calling from Grand Cayman
1-844-670-7914
1-844-670-7990 (en español)

Calling from Jamaica
1-800-425-8130
1-800-425-8089 (en español)

Calling from Mexico
800-083-1179
800-083-1178 (en español)

Person sitting on a step outside and holding a smartphone

Calling after your trip

Once your trip is over, you may need to contact Southwest for a number of reasons, from left items to checking on your Rapid Rewards account. Here's how to do that on toll-free numbers within the US.

General questions
1-800-435-9792

Items left at TSA checkpoint
1-866-289-9673

Rapid Rewards
1-800-445-5764

Baggage
1-888-202-1024

Or send a letter to:
P.O. Box 36647-1CR
Dallas, Texas 75235

Want to contact Southwest Airlines but can't call? Alternatives to phoning

Southwest is regarded as one of the US airlines with the best customer service. One of the reasons is that they are relatively easy to get in touch with. In addition to all the dedicated phone lines we've listed, you can get answers to many questions by searching through their online Help Center.

There is also an area where you can make certain requests (like changes to your Rapid Rewards account or looking for a past receipt) directly online.

Finally, if you want to share a compliment or make a complaint to Southwest, you can do so through an online form with detailed options.

FAQ about Southwest Airline customer service

Southwest carryon items are limited to one travel bag stowed overhead, plus one smaller personal item that must fit under the seat in front of you. Passengers can also take a variety of small items on board, such as a coat, umbrella, neck pillow, and food or drink bought in the airport terminal.

Yes. Since recent policy changes, passengers traveling on Basic, Choice, or Choice Preferred tickets need to pay $35 for their first checked bag and $45 for a second one.

Choice Extra passengers get two free checked bags. Rapid Rewards tiers also include either one or two free checked bags. You can find out the latest fees and perks per fare type and tiers here.

If you realize that you left an item on the plane, notify a Southwest Airlines customer service agent before leaving the airport. If you’ve already left the airport, you can file a lost and found report or review the airline’s FAQs about lost items.

Southwest Airlines limits carryon bag dimensions to 24” x 16” x 10” including wheels and handles. There is no weight restriction, but you need to be able to place your carryon bag in the overhead compartment.

You may also bring a personal item on board free of charge. Examples include a purse, briefcase, or laptop case. There are no specifics on size and weight, but this item needs to fit under the seat in front of you.

The maximum weight for checked baggage is 50 pounds and maximum size is 62 inches (length + width + height) per checked piece of baggage. Overweight items from 51 to 100 pounds and/or oversized items in excess of 62 inches but not more than 80 inches will be accepted for an overweight and/or oversize baggage fee.

Please note that sports equipment is accepted up to 115 inches combined dimensions.

Children ages 5-11 traveling can travel as an unaccompanied minor on Southwest flights. There is a service charge of $100 one-way for trips within the US mainland, and $35 one-way between Hawaiian islands, in addition to the airfare per child.

Final thoughts: Contacting Southwest customer care

Bookmark this article so you have Southwest’s direct numbers and other essential info right at your fingertips. The next time you need to talk to a representative, whether it’s a quick question about your flight or to manage a more complex issue like group travel, don't waste time clicking around. Consider your search officially over, and get on with your trip planning!

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