JetBlue is a low-cost airline carrier inspired by rival airline Southwest and its customer-friendly, business model. The airline, which advertises heavily across the USA about its honest practices and humanitarian approach to business, flies to a range of domestic destinations in the USA as well as further flung holiday destinations including the Caribbean, the Bahamas, and Mexico. Its plethora of honest business practices, like its Customer Bill of Rights, JetBlue Promise Program, and Best Fare Guarantees have helped the company develop a widespread reputation as a quality airline with a commitment to excellent customer service.
JetBlue began operations as an airline in 2000. Despite a trying decade of financial troubles and crippling debt, the company forged ahead with expansion--implementing an aggressive marketing campaign, more aircraft purchases and a rehaul of its company practices, especially in the air. Today, JetBlue is currently one of the fastest growing airlines in the nation, owing its success to its excellent cost-saving procedures, an ironclad marketing plan and the trustworthy appeal of its identity as a brand.
JetBlue isn’t a member of any of the major airline alliances, but has codeshare agreements with around 32 other airlines. This includes their international partnerships with Aer Lingus and Lufthansa. JetBlue has its own frequent flyer program called True Blue, and in 2013 they announced that TrueBlue points will never expire.
JetBlue Airlines serves 101 destinations in the United States, Mexico, the Caribbean, Central America, and South America.
Popular Domestic Destinations
Popular International Destinations
JetBlue Airlines Hubs
JetBlue Airlines Fleet
Jetblue Airlines: Loyalty Programs (TrueBlue), Discounts and Miles Promotions
Passengers flying with JetBlue Airways can earn points with the TrueBlue Program. Earn 3 points for every dollar spent; 6 points for every dollar spent when you book through jetblue.com. Points can be redeemed for one-way and roundtrip flights with no blackout dates. The number of points it takes for a flight is related to current fairs, so fewer points are needed when fairs are lower. Earn 5,000 or more bonus points starting when you purchase and fly 3 roundtrips.
Frequent flyers can also earn and collect badges, which can be used for flying and social activities. There are more than 400 badges to earn. Enrolling in TrueBlue is simple and can be done in a few easy steps online. Enrollment is exclusively offered online and points will never expire. TrueBlue points can be transferred from member-to-member. Points can only be earned on the base fare of the flight. Points cannot be earned on government taxes and fees or other fees or charges, such as travel insurance, cancellation fees or activities added after the original booking.
With over 40 partners, there are plenty of ways to earn TrueBlue points. Amazon, Mastercard and Groupon are among some of the TrueBlue partners.
Jetblue Airlines: How to Check In, Seating Assignment, Leg Room and Other Fees
JetBlue allows passengers to check-in within 24 hours of departure and up to 90 minutes before departure. Each flight requires that you complete the online check-in process. Passengers can also choose a different seat during check-in. You must know your departure city and 6-digit JetBlue confirmation code in order to check-in online if you’ve purchased your ticket through a travel agent. You can check-in up to 9 bags per person during an online check-in. Both TrueBlue and non-TrueBlue members can utilize online check-in. Passengers can print out their boarding passes or, if a printer is not available to them, they can use the JetBlue mobile pass. You can also print out your boarding pass from an airport kiosk.
Standard JetBlue seats are 18 inches wide, but passengers can pay extra for an extra roomy seat. Each passenger will have between 32 and 33 inches of leg space available to them and larger overhead space is available also. Seats also boast ergonomic support with moveable headrests that slide up, down and wrap around, so passengers can adjust it to their comfort level.
There are times when sports teams, church groups, destination tours and other larger groups of people fly together. JetBlue should be notified of this. Group rates are available and customizable. A low deposit of just $50 per person will confirm seats. Final payments and the names of the group passengers are due 30 days before domestic trip departures. A name can be changed up to 72 hours before departure, but there is a fee of $100 to do this.
Customers with disabilities can pre-board the plane. It will be announced before boarding begins. Be sure to speak to a JetBlue crewmember at the gate and provide them with the necessary information to help them best serve you. Crewmembers should be aware of what accommodation is needed. For example, will you be bringing your own wheelchair, or will you require that one be made available to you? You should notify JetBlue if you will be boarding with service animal or emotional support animal. Will you require special equipment, such as a transfer kit or ramp/lift to access the aircraft? Do you require an aisle seat? There are designated seats available for disability seating.
JetBlue Airlines: Baggage Allowance and Fees
The number of checked bags allowed per person depends on which ticket package they choose. For example, if you just want to save money and choose to book as a Blue ticket, there are no checked bags included in the purchase price. Blue Plus allows 1, Blue Flex allows 2 and Mint allows 3. There are additional charges for bags that exceed 62” (157.48 cm). This includes the length, width and height. Other fees are as follows:
Overweight bags carry a $99 charge. Bags over 99 pounds are not accepted. Oversized bags 63 to 80 inches carry an additional charge of $100. Bags over 80 inches will not be accepted. There are some checked bag requirements and exceptions for select markets.
Jetblue Airlines: Service On Board, In-flight Entertainment and Meals
JetBlue passengers will enjoy new release films and 36 channels of DirectTV, as well as 100 channels of SirusXM Radio. Movies are available on flights that are longer than 2 hours. JetBlue also offers free WiFi at every seat. Fly-Fi from Amazon is also available. The Hub is available anytime with or without Fly-Fi. With The Hub, you’ll have access to your favorite magazines, newspapers, and eBooks, as well as be able to watch shows and movies.
Passengers can enjoy a variety of complimentary snacks, which include Cheez-It crackers, Rold Gold Pretzels, PopCorners popcorn chips, Abby’s Chocolate Chip Cookies, and TERRA Sweets & Blues potato chips. Some snacks will not be available on all flights. A variety of cold and hot beverages are also available on flights. Beer, spirits and wine can be purchased. EatUp Boxes are available for between $5 and $7 and contain a small variety of snacks. EatUp Café is between $4 and $12 and includes a sandwich and a side and is not available on all flights.
JetBlue Airlines: Child Fairs/Fees, Minor Service Guidelines
Families with children under the age of 2 can pre-board ahead of the other passengers. This allows you to have enough time to secure the car seat, get other children seated and to stow the diaper bag. Child seats must be FAA approved.
Children flying on their own will have help from JetBlue crewmembers to ensure the child has a safe and comfortable flight.
Kid-friendly TV is available at every seat, offering programming like Nickelodeon, Cartoon Network and Animal Planet. Children will also enjoy unlimited free snacks and juice. There is at least one kid age-appropriate movie at every seat on flights longer than two hours.
JetBlue Airlines: Pet Policy
JetPaws is a free program for pet owners who want to fly with their pets. A list of social graces for pet travel (petiquette) is available to passengers and you will earn 300 TrueBlue points on each flight segment when traveling with your pet. A special bag-tag is attached to the pet carrier. This tag is available at check-in.
Pets must have vaccination and documentation. Documentation will vary from destination to destination. Pets should also be wearing identification tags and license. The pet carrier itself cannot exceed 17 inches in length, 12.5 inches in width or 8.5 inches in height. The combined weight of your pet and carrier should not exceed 20 pounds. Bring pet snacks, treats and other supplies needed for the trip. Your pet will also need a pre-flight workout.
The pet fee is $100 each way. Book early to ensure there is space for your pet, as a limited number of pets are allowed each flight. Passengers are only allowed one pet. The pet and carrier count as a carry-on bag. Pets going to Jamaica, Barbados, St Lucia, the Cayman Islands and Trinidad and Tobago are not accepted. Pets are not allowed on interline flights. Pets can be booked online or over the phone.
Your pet will need to be checked in at the Full Service counter. Your pet should be removed at the security checkpoint while the pet carrier is x-rayed. Any other time, your pet should remain in its carrier. You must exit the airport to allow your pet to relieve itself.
Passengers can also take advantage of JetPaws custom travel products, which they can purchase directly online. Products include a pet carrier designed by JetBlue and pet travel kits.
The JetBlue website has forms for feedback and questions.
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